Not an open-source platform, but Tawk is free to use, and given the kind of features it has, it was difficult not to mention it in this list. Insights on every campaign and conversationĬhaskiq is encrypted through JWE, which only allows receiving data from trusted sources.Create your knowledge base with articles.Integrate social media channels into the system to communicate via several sources.Use segment filters to trigger messages to the right people.Easily find messages and customers from the support panel using attributes.Embed videos, zoom meetings, and other media.Schedule repetitive tasks with bot actions to save time.Here are some of the main features of this software: You can provide customer support in several forms using Chaskiq, including web chat, video calls, and one-off messages. If at any point you encounter trouble while setting things up, you can hit their customer support up, and they’ll be happy to fix it for you. Moreover, this software can be deployed in your cloud and it can handle high volume usage with the help of its incredible scalability features. It supports HTML, React, React Native, and Flutter integrations, which only take minutes to set up. Papercups has done a great job in making your developers’ tasks easier. Their chat widget is highly customizable, allowing you to change colors, text, etc., without learning to code. And the best part about their dashboard is, despite being heavy on features, it remains pretty easy to navigate and use. It has a powerful and feature-rich dashboard to make it easy for you to streamline customer support. You can reply and carry on conversations with your customers via multiple channels, such as Slack or their mobile app. Papercups makes it easy to manage chat, emails, and SMS from one place. There are various other features as well that I haven’t mentioned, so be sure to utilize their 14-day free trial and try it all. It also has a widget that brings contextually relevant content from your knowledge base to your customers whenever there’s a requirement for it. This way, it helps you deliver the best possible support to your customers.Ī very convenient feature of Helpy is that it alerts you via email whenever there’s a new message or a new chat is started by customers. Also, you can assign certain chat queries to specific members of your support team who might be more familiar with the issue. It gives you the option to collect customers’ emails and a couple of other data to reach out to later instead of missing out on potential clients. Even if you’re not around to chat at the very moment, you can take the conversation via emails to continue whenever you’ve got some time on hand. This self-hosted live chat software called Helpy can help support your customers in real-time, and that too efficiently. Options for custom form attributes or pre-fill existing entriesįrom a developer’s point of view, it has a bunch of great features, including bootstrap 4 CSS framework, clean code, and quick bug fixes. ![]() Visitor tracking across the entire domain.Telegram and Facebook messenger support.Some other cool features of Live Helper Chat include: Moreover, their live chat supports video, voice, and screen share, and you can use it to sync it with AI software such as Rasa and DeepPavlov to make the performance even better. It lets you integrate any third-party REST API with it without having to mess around with any coding. Simple to set up even for beginners, Live Helper Chat has plenty of enterprise-level features that serve the purpose of customer support more than enough. Since it is an open-source solution, it brings the ability to customize and extend it to your business needs. It allows you to create multiple inboxes for your brand, and you can also set different access levels to suit the appropriate customer support agent at the given time.Ĭhatwoot gives you real-time reporting that’ll give you instant insights on the performance of your chat system on the backend side of things. To make it convenient, it opens in a small pop-out window. It supports more than ten languages, has emojis □, allows attachments, and gives typing indicators to improve user experience. Their live chat widget features a very intuitive design and can be customized in any way to fit your brand.
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